This privacy policy, as amended from time to time, governs the information we collect about you when you access this site (the "Site") and use our services (the “Services”). If you do not agree with this policy, please do not use the Site or Services. This policy is part of and incorporated into the Terms of Service agreement (the "TOS"). By providing personal information or other data to us or by using our Site or Services, you agree to this policy and the practices described within it.

CNM.COM is a premium domain name marketplace. We collect personal information when you browse our site, make purchases, or communicate with us.

Information We Collect:

• Purchase Information: Name, email address, phone number, and billing details when you buy a domain
• Payment Information: Credit card details are processed securely by Stripe and are not stored on our servers
• Payment Plan Data: If you choose a payment plan, we store your payment method for automatic recurring charges as authorized during checkout
• Technical Information: IP address, browser type, device information, pages visited, and referring websites
• Communication Records: Emails, support requests, and other correspondence with our team

How We Use Your Information:

• Process domain purchases and transfers
• Process recurring payments for payment plans
• Send transaction confirmations and receipts
• Communicate about your purchase or account
• Provide customer support
• Prevent fraud and unauthorized transactions
• Improve our website and services
• Comply with legal obligations

We may disclose your personal data in the following circumstances: (i) to comply with legal obligations, such as responding to a subpoena, court order, or other legal process; (ii) to protect and defend our rights or property, or the rights or safety of our users; (iii) in connection with a business transfer, such as a merger, acquisition, or sale of assets; (iv) with service providers who perform functions on our behalf, such as payment processors or cloud storage providers, under confidentiality agreements; (v) with law enforcement agencies or other governmental authorities as required or permitted by law. We do not sell or rent your personal data to third parties. Mobile phone numbers, text messaging originator opt-in data, and messaging consent are never shared with third parties or affiliates for marketing or promotional purposes.

If you opt in to receive text messages from CNM.COM (operated by Company Names Marketplace LLC) — either by checking the SMS consent box during checkout or by texting us first — we will send you transactional messages such as payment confirmations, domain transfer and delivery updates, and replies to your inquiries. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying STOP to any message. After you send STOP, we will confirm your unsubscribe status and no further messages will be sent. For help, reply HELP to any message or contact us at [email protected].

CNM.COM retains personal information for as long as necessary to fulfill the purposes for which it was collected:

• Transaction records: 7 years for accounting and legal compliance
• Payment plan data: Until the plan is completed plus 7 years for tax purposes
• Domain transfer records: 7 years from transfer completion
• Support communications: 3 years for quality assurance
• Website analytics: 26 months
• Listing analytics (visitor tracking): 30 days
• Marketing preferences: Until you unsubscribe or request deletion

We may retain certain information longer where required by law or for fraud prevention purposes.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete personal information
• Erasure: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your personal information in a structured format
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Account Deletion: You can request deletion of your account directly from your dashboard at Settings → Delete Account. After confirming via email, your account will be processed for deletion within 24 hours. When you delete your account:

• Your personal information (name, email, phone, addresses) will be permanently removed
• Your chat history, API keys, and special offers will be deleted
• Transaction records will be anonymized (not deleted) to comply with legal/tax retention requirements
• You cannot delete your account if you have active payment plans, pending transactions, or active listings

For other data rights requests, please contact us at [email protected]. We will respond to your request within 30 days. Please note that some rights may be limited by applicable law or our legitimate business interests.

CNM.COM uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and prevent fraud
• Enable social media features and functionality
• Provide listing owners with aggregated performance analytics

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Analytics Cookies: Track page views and visitor engagement to provide listing owners with performance insights (e.g., cnm_session_id - 30 day expiry)
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

CNM.COM may transfer your personal information to countries outside your country of residence, including the United States, for processing and storage. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Certification schemes and codes of conduct
• Technical and organizational security measures

For more information about our international data transfer practices, please contact us at [email protected].

CNM.COM implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures
• Regular software updates and security patches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

CNM.COM services are intended for adults and business entities with legal capacity to enter into contracts. We do not knowingly collect personal information from individuals under 18 years of age.

Domain purchases require the ability to enter into legally binding agreements. If you believe a minor has made a purchase or provided personal information to us, please contact us at [email protected].

When you purchase a domain from CNM.COM, the domain will be transferred to your ownership. During this process:

• We may share your contact information with domain registrars to facilitate the transfer
• You are responsible for providing accurate WHOIS information to your registrar
• Domain registration privacy (WHOIS privacy) is managed by your registrar, not CNM.COM
• Transfer authorization codes and related data are transmitted securely

CNM.COM is a domain marketplace, not a domain registrar. We do not manage ongoing domain registration or WHOIS records after transfer is complete.

We work with trusted third-party service providers to operate our marketplace:

• Stripe: Payment processing and recurring billing (Stripe Privacy Policy)
• Google Analytics: Website analytics and usage tracking
• Sedo: Some domain listings may redirect to Sedo.com for purchase through their marketplace (Sedo Privacy Policy)
• Cloud hosting providers: Secure data storage and website hosting
• Email service providers: Transaction and support communications

These third parties process data according to their own privacy policies. We encourage you to review them.

CNM.COM provides domain listing owners ("Sellers") with analytics to help them understand interest in their domains.

Information We Collect for Analytics:

• Page interactions: When you view a listing, click from search results, or visit a checkout page
• Session identifier: A cookie (cnm_session_id) to identify returning visitors
• Geographic location: Your approximate country based on IP address
• Device type: Basic browser information to detect automated bot traffic

What Listing Owners Can See:

• Number of views, search impressions, clicks, and checkout visits
• Visitor country (country code only, e.g., "US", "UK")
• Whether a visit was from a bot or human
• Whether a visitor is new or returning
• Timestamps of visits

What Listing Owners Cannot See:

• Your IP address
• Your device or browser details
• Any personally identifiable information

Data Retention: Listing analytics data is automatically deleted after 30 days.

Purpose: This data helps Sellers understand buyer interest and optimize their listings. CNM.COM uses aggregated analytics to improve the marketplace.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• General Support: [email protected]
• Mailing Address: CNM.COM Privacy Officer, 8 THE GREEN STE A, DOVER, DE 19901

We will respond to your privacy-related inquiries within 30 days. For urgent privacy concerns, please mark your email as 'URGENT - Privacy Request'.

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website
• Update the 'Last Updated' date at the top of this policy
• Notify you via email if you have an account with us
• Provide prominent notice on our website for significant changes

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue using our services.